Later, it turned out that the disputed amount represented only the sum of the user’s deposits lost at the casino by playing. Therefore, we were forced to reject the case with the disputed amount decreased by the remaining amount of the deposits the player would like to receive back. The player from the United Kingdom had self-excluded from the casino but was allowed to deposit £5065 and later lost more funds without playing. Additionally, £650 in cashback had disappeared, and the casino suspended her account without responding to his inquiries.

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The player from the United Kingdom won a jackpot of £17,500 a few weeks ago but was unable to withdraw the winnings despite completing the verification process. We attempted to gather more information from the player to investigate the issue. The player from the United Kingdom had made multiple deposits and placed a bet but was unable to access the casino due to messages indicating that his country was not allowed. The issue remained unresolved as the player did not reply to the Complaints Team’s inquiries, which led to the rejection of the complaint.

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This section will provide tips and best practices to keep your account safe from unauthorized access. This section provides solutions to common login issues, ensuring that you can resolve them swiftly. After verification, you can proceed to log in using your new credentials. Assuming that you’re eligible to create an account, everything should go smoothly.

Player’s withdrawal is delayed and their account is inaccessible.

The Complaints Team had advised the player that it was common for withdrawals to take some time due to processing, possible KYC verification, or a high volume of withdrawal requests. The player later confirmed that the payout was received, but not in GBP, resulting in a conversion fee. The Complaints Team clarified that transaction and currency exchange fees were usually beyond the control of the casino and marked the complaint as resolved. The player from the United Kingdom had experienced difficulties with withdrawal from an online casino. Despite having their account verified and providing deposit proof multiple times, the casino consistently declined their withdrawal requests.

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Player’s withdrawal was canceled due to a max bet rule breach.

The Complaints Team concluded that the casino’s decision to close the player’s account was in line with its policies, as it was closed immediately after the player reported gambling issues. Since the account was closed due to responsible gambling measures and no balance was confiscated, the request for a refund was rejected. Jokabet Casino is a newcomer to the online gambling industry, launching in 2023. Despite its young age, it has quickly gained popularity among players thanks to its wide selection of games, attractive bonus codes and intuitive design. And licensed by Anjouan Gaming in Comoros, Jokabet aims to offer players a safe and exciting gaming experience. The availability of a mobile app further enhances this experience, giving players the flexibility to enjoy their favorite games without being tied to a desktop.

Player’s withdrawal is repeatedly declined.

We contacted the casino, which stated that the player had not completed the verification process. Later, the casino confiscated the winnings, citing a violation of the maximum bet rule during bonus play. Upon review, it was confirmed that the player had placed several bets exceeding the allowed amount, leading to the rejection of the complaint. The player from the United Kingdom had a refund of £485 agreed upon since July 9th but faced issues due to identification verification. Although the casino required ID for the refund, they refused to accept the CitizenCard. The issue was resolved after the player provided the necessary documentation, and the casino acknowledged a misunderstanding regarding the refund amount.

Withdrawal Information

Eventually, the casino processed the withdrawal successfully, and the player confirmed receipt of the funds. The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK. Her account had not been verified and it had been closed before she could check the remaining balance. The casino had promised to send her the remaining balance but made no mention of a refund. Despite a gambling block on her bank account, transactions were allowed due to the merchant not correctly identifying themselves as a gambling entity.

Player complaints about Jokabet Casino

We had advised the player to contact the Curacao Gaming Authority for further assistance. The player from the United Kingdom had deposited money into Jokabet, which was deducted from his bank but was not added to his casino balance. Despite having provided the necessary documents and having multiple communications with the casino and his bank, the player’s funds had not been returned. The casino claimed the transaction was declined by the payment provider and advised the player to contact his bank.

Player faces delayed withdrawal of winnings.

• The player from the United Kingdom faced multiple issues withdrawing money from Ninewin casino, including cancellations of withdrawal requests and repeated requests for bank details.
• We had advised the player to contact the Curacao Gaming Authority for further assistance.
• On the other hand, some customers have mentioned areas for improvement, such as the speed of withdrawals and occasional technical issues with the mobile app.
• Despite providing proof of her debit card and bank statement, the casino cited varied reasons, including suspicious activity and withdrawal claims.
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The player from the United Kingdom had complained that Jokabet Casino was not refunding his money as promised. The player had stated that he suffered from mental health issues, which the casino had been aware of, and felt that the casino had exploited his vulnerabilities. After the Complaints Team had intervened and communicated with the casino, the issue was discovered to be due to an incorrect IBAN number provided by the player.

• Her account had not been verified and it had been closed before she could check the remaining balance.
• This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
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• The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
• The player from the United Kingdom found it unfair that the casino accepted deposits but did not allow withdrawals for UK players.
• The issue was resolved after the casino fixed the technical problem with their verification system.
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Security

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction.

The player from the United Kingdom had trouble withdrawing £2000, as her bank claimed it was sent back to the sender. Despite reaching out to Jokabet, the casino had been unhelpful, leaving her uncertain about the status of her funds for the past three days. The player from the United Kingdom details a gambling addiction after a mental health decline, resulting in over £100k spent within a few months on Jokabet.

• Despite entering the correct login credentials, his account had remained locked.
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• Being one of the newest establishments in the area gives us a unique edge in attracting and retaining players.
• The Complaints Team facilitated communication between the player and the casino, who eventually processed the refund.
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Consequently, the complaint was rejected due to the lack of communication from the player. The player from the United Kingdom had faced 10 failed withdrawal attempts over the past month, despite consistently entering correct bank details. The casino continued to ask for re-submission of the details, which caused frustration. Ultimately, the complaint was rejected due to the player’s lack of response to follow-up inquiries, although she could reopen the complaint at any time. At Jokabet, we ensure that your transactions are quick, secure, and convenient.

It has a low amount of restrained payouts in complaints from players, when we take its size into account. To start using cryptocurrency at JokaBet, simply select your preferred crypto option from our cashier section and follow the straightforward deposit instructions. Our customer support team is available 24/7 to assist with any crypto-related queries.

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The player from Spain had deposited money and played at Jokabet, despite being enrolled in the online gambling ban in his country. He had requested a refund, arguing that the casino should have prevented him from depositing and playing. However, we had clarified that we only intervened when a casino withheld winnings due to a player being from a restricted country. Since there was no active balance on the player’s account at the time of closure, we explained that a refund of lost deposits was not justified.

As a new member, you’ll instantly access one of the UK’s most diverse gaming experiences, featuring over 6,500 titles from leading providers like NetEnt, Microgaming, and Pragmatic Play. Our dedicated team is available 24 hours a day, 7 days a week to assist you with any questions or concerns you may have. We maintain strict age verification protocols and implement responsible marketing practices to ensure a safe gaming environment. From creating an account to troubleshooting common login problems, we will cover every aspect in detail. Ensuring a smooth and secure login experience is crucial for your online gaming journey. Even though it’s created using a mobile-first design (more on this later!), old-school players can still benefit from the lightweight desktop interface.

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He claimed that the online casino, Jokabet, cancelled withdrawals within 24 hours, despite his account being fully verified. We asked the player to provide a screenshot of his withdrawal history and enquired about his past withdrawal experiences. However, the player did not respond to our request for additional jokabetcasino.org information. However, she had faced difficulties when the casino refused her withdrawal request of £100, failed to send a promised resolution email, and subsequently locked her out of her account. We had attempted to investigate the issue, asking for further details from the player, but received no response.

It’s advised to change your password every few months to maintain optimal account security, especially after accessing your account from unfamiliar devices. Yes, Joka Bet is compatible with most modern browsers, including Chrome, Firefox, and Safari, ensuring smooth access across multiple devices. If you exceed this limit, your account may be temporarily locked, and you’ll need to reset your password or contact support for assistance. Discuss anything related to Jokabet Casino with other players, share your opinion, or get answers to your questions.

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• Despite numerous requests and complaints, the player’s account had remained active.
• The issue was eventually resolved with the money returned to the player’s account.
• After verification, the payment had been technically accepted but had not been received.
• You can make a Jokabet withdrawal by heading over to the cashier section of your profile.
• Due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected.

With your Jokabet login credentials created, you can access your profile using any device that you want. However, things would be better if they updated the content to reflect the current offers. For example, even though there’s no longer a sports welcome bonus, one is still listed on the sportsbook page. The withdrawal limits are also 1,000 EUR per day, 3,000 per week, and 10,000 EUR per month. From looking at the latest information on the official site, we found that there was no separate welcome bonus for sports bettors. We found details of an expired bonus on the site and have included details of it in the expectation that it may be run again in future.

• Complete the registration and verification processes to access the world of sports gambling.
• The issue was resolved after the player confirmed receiving the pending refund.
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• He highlighted that the casino had encouraged players despite being self-excluded and lacking a UK gambling license, which raised concerns about their responsible gambling practices.
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• The player from Quebec had requested a withdrawal less than two weeks prior to submitting the complaint.
• The casino had insisted that the withdrawal was made to a different account, which the player had denied.
• The player from the United Kingdom had his account closed after the casino had accused him of having multiple accounts, which he had denied.

Despite having contacted the casino multiple times over a period of three weeks, they had received no response to change a single letter in the email and fix the account. The player had provided all the necessary correspondence between him and the casino. Our team had made several attempts to contact the casino but received no response. As a result, we marked the complaint as ‘unresolved’, which could have negatively affected the casino’s rating.

Furthermore, Jokabet is committed to upholding the principles of fair play. The platform collaborates with reputable and accredited software providers to ensure that all games are fair and truly random. Regular audits and testing of the platform’s games are conducted by independent third-party agencies to verify the integrity and fairness of the outcomes.

The casino had claimed the withdrawal was successful on their end, but the player had not received the funds. The casino had asked for a bank statement, and the player had provided it. The casino then claimed that the account number the player had provided did not match the one they had on record. The player had refuted this, claiming she only had one account and had provided proof of her previous successful withdrawals. The casino had insisted that the withdrawal was made to a different account, which the player had denied. After several email exchanges and investigations, the casino had decided to refund the player’s winnings.

Jokabet is unique thanks to its separate sportsbook section, adjoined to the casino site. There are hundreds of gaming titles on Jokabet, with interactive displays, indulging soundtracks, and beautiful and unique themes. Gaming on Jokabet is by far a surreal experience for punters around the world. Everyone gets to pick the best and the latest games in the industry on Jokabet. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.